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Ten Things You Must Try in LogMeIn Rescue

Datasheets |

Let us guide you through the 10 most useful features in LogMeIn Rescue.

Drive Customer Experience & Boost Revenues with Next-Gen Customer Support

Datasheets | Remote Support, Customer Service

Learn how strong customer support can help enhance customer experience and drive customer engagement.

Infographic: Building a Successful Support Team

Infographics | Remote Support

Learn how support technicians’ personalities can affect your organization’s customer service.

Infographic: Changing the Face of Customer Support

Infographics | Remote Support, Customer Service

Incorporating industry research and trends, this infographic illustrates the steps a support organization should take to meet their changing customer needs.

Infographic: Exceptional Customer Experience – The New Business Differentiator

Infographics | Remote Support, Customer Service

Happy, engaged, and loyal customers can help drive revenue – and state-of-the-art technology is the engine.

Infographic: LogMeIn Rescue beats Bomgar: Here's why

Competitive Comparisons | Remote Support, Customer Service

In a third-party comparison of LogMeIn Rescue and Bomgar remote support software by QualiTest, Rescue provides tangible benefits that Bomgar just can’t match.

Infographic: LogMeIn Rescue beats TeamViewer: Here's why

Competitive Comparisons | Remote Support, Customer Service

In a third-party comparison of LogMeIn Rescue and TeamViewer remote support software by QualiTest, Rescue provides tangible benefits that TeamViewer just can’t match.

Infographic: Mobile support - Are your employees getting what they need

Infographics | Remote Support, Mobility

When it comes to supporting mobile devices in the workplace, it all comes down to one thing: employees.

Infographic: One step to transform your support processes

Infographics | Remote Support

With customer data scattered across multiple tools and systems, IT representatives spend money and time searching for data that could be spent solving problems.

Infographic: Are You Getting Enough From Your Remote Support Solution?

Infographics | Remote Support, Customer Service

When evaluating your team’s current or prospective solution, you need to look at more than just its features and also consider the results you can achieve by using the tool.

Infographic: Seamlessly integrate systems for better support

Infographics | Remote Support, Customer Service

In the world of customer support, time is money. Not only do customers expect quick responses, they expect quick resolutions.

Infographic: Mobile Support Is No Longer an Option

Infographics | Remote Support, Mobility

Learn why information technology and technical support organizations shouldn't discount the need to offer services for mobile devices.

Infographic: Remote support - where performance counts

Infographics | Remote Support, Customer Service

Today’s enterprises demand remote tech support that’s quick, easy and effective.

Improving Customer Support for Exceptional Customer Experience

Datasheets | Remote Support, Customer Service

Tips on changing customer expectations and delivering on customer's needs.

Rescue Command Center

Datasheets |

Balance the effectiveness and efficiency of your support from a single interface with Rescue's Command Center

What Matters Most in a Remote Support Solution

Datasheets | Remote Support

A recent online survey of those using remote support tools found these considerations mattered most.

Buyer's Guide: Guide to Selecting the Right Remote Support Tool

Datasheets | Remote Support

This Buyer’s Guide describes what to look for to select the right remote support tool for your organization.

Rescue In-App Support: Rescue Your Customers Right Where They Are

Datasheets | Mobility

Your customers are using mobile apps, so you'll want to be rescuing them right where they are with Rescue In-App support.

Rescue ServiceNow Integration

Datasheets |

Extend the power of now with the LogMeIn Rescue & ServiceNow integration!

Support just got a whole new set of eyes - Rescue Lens

Datasheets | Interactive Video

Give your services team the power of interactive video to support issues in the physical world using their mobile phone.

Rescue Overview

Datasheets |

Solve everything. Solve problems securely and reliably with Rescue by LogMeIn.

On-Demand Webinar: Best-in-Class Support - Harnessing Technology to Transform the User Experience

Webinars | Customer Service, Remote Support

Hear from IDC and how best-in-class organizations are recognizing the importance of shifting from transactional to engaging experiences that build trust and loyalty.

Register Now! Changing Preferences and Evolving Technologies

Webinars |

Attend this Customer Service Week webinar, presented by Dana Olson, senior IT manager at the Gavilon Group and Chris Savio, Senior Product Manager LogMeIn Rescue, to learn which support channels customers are choosing, why the combination of technology and people is more important than ever, what contributes to a great service culture in the support center! 

Would You Leave Your Wallet Laying Around? How to Kick-Start Your Organization’s Security Program

Webinars | Customer Service

Our in-house security experts discuss how LogMeIn has built and scaled a strong security program from the ground up.

On-Demand Webinar: Mitel + Rescue - Answering the Call for Smarter Support

Webinars | Customer Service, Remote Support

Hear from Mitel and Rescue as we uncover how to deliver better customer support.

Join us at Microsoft Ignite Australia

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LogMeIn is proud to be a sponsor of Microsoft Ignite Australia 2017. Visit our stand to learn he latest about LogMeIn Rescue and to go into the draw to win a pair of Bose QuietComfort 35 headphones. Visit www.msftignite.com.au to learn more.

On-Demand Webinar: Revolutionizing the Claims Process Through Technology

Webinars | Interactive Video

Understand challenges to successful adoption of new technologies and how to overcome them.

Top Technologies Continuing to Impact Customer Service in 2017

Webinars | Customer Service

Learn several key drivers that are forcing change in 2017 that stem from "The Consumerization of B2B Support."

On-Demand Webinar: What We Learned From Motorola

Webinars | Remote Support, Customer Service

Theo Koufalias, Global Content Manager for Motorola, shares great insights that are applicable to all organizations as you continue to refine and develop your remote support strategies.

WEBINAR: Choosing the right remote support tool - Security Edition

Webinars |
Comparing remote support solution features like multi-platform support, file transfer, and desktop sharing is comparing one shiny apple to the next.

On-Demand Webinar: Find Hidden Customer Insights with Surveys

Webinars | Remote Support, Customer Service

Discover how to craft surveys and harness this Rescue feature to gather priceless insights into your customers’ and technicians’ experiences.

On-Demand Webinar: More Resolutions in Less Time

Webinars | Remote Support, Customer Service

If your organization isn’t “Shifting-Left”, or reaching more resolutions in less time, you may be losing out on efficiency gains and cost-savings, not to mention delivering the best support possible to your end-users.

On-Demand Webinar: Scary Security Flaws and How to Prevent Them

Webinars | Remote Support

As security vulnerabilities continue to sneak up on us, it’s imperative that organizations are prepared to combat these potentially scary situations.

A Shift to Remote IT Services Alleviates Support and Help Desk Headaches

Analyst Reports | Remote Support

Implementing remote IT support services can bring relief while also improving end user satisfaction and helping lower costs.

LogMeIn wins North American Remote Support Technology Company of the Year

Competitive Comparisons | Remote Support

By demonstrating excellence in growth, innovation, and leadership.

IDC: Transforming the User Experience through Best-in-Class Support

Analyst Reports | Remote Support, Customer Service

View the latest IDC research and understand what it take to transform you customer experience.

Mobile Devices: The New Frontier for IT

Analyst Reports | Remote Support, Mobility

How IT organizations can provide robust tech support for both corporate-owned and personal mobile devices.

Overcoming CX Challenges with Remote Support

Analyst Reports | Remote Support, Customer Service

The right remote support tool can help businesses overcome obstacles and create a consistent customer experience.

Rescue Architecture Technical Overview

Datasheets | Remote Support

The architecture behind Rescue provides the right levels of scalability, security, reliability and ease of use.

IDC Report: Support Services as a Competitive Differentiator

Analyst Reports | Customer Service, Remote Support

As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications.

The Importance of Remote Support in a Shift-Left World

Analyst Reports | Remote Support

In an effort to deliver effective support, many organizations are beginning to implement a Shift-Left approach in order to better enable their teams to solve complex issues quickly and efficiently.

The State of Customer Success: 2017

Analyst Reports | Customer Service

Hot topics in customer support and how to create impactful customer success initiatives that increase adoption across your user-base.

The State of Support Services: 2017

Analyst Reports | Remote Support, Customer Service

Key trends in support service and how to create a support strategy that empowers your customers- both internally (employees) and externally (end-users).

Endsleigh Insurance: Driving Claims Innovation

Videos | Interactive Video

Using Rescue Lens, Endsleigh is able to settle certain claims at initial point of contact.

Hologic: delivering customer support efficiently and successfully

Videos | Remote Support

With Rescue, Hologic has improved customer satisfaction while saving money.

Make-A-Wish: Support-related savings go back to granting wishes

Videos | Remote Support

Rescue has helped Make-A-Wish and its small IT team save a tremendous amount of money and time.

Rescue Lens | Meet Paula

Videos | Interactive Video

Can Rescue Lens help Paula solve her late night printer problems?

Rescue Product Overview

Videos | Remote Support

This video introduces several of Rescue’s key features and the value they provide to Rescue users including.

Rescue + Mobile Product Overview

Videos | Remote Support, Mobility

Rescue + Mobile allows IT and customer support teams to provide comprehensive, efficient support to not only PCs and Macs, but Android and iOS mobile devices as well.

Zero Motorcycles

Videos | Remote Support, Interactive Video

See how Zero Motorcycles is able to save tens of thousands of dollars in annual travel costs (and lost productivity) by no longer sending its expert technicians to make on-site repairs.